DHA unveils Opportunities Platform for healthcare jobs, highlights the Robotic Process Automation (RPA) Programme

As part of its participation in Arab Health 2025, the Dubai Health Authority (DHA) has announced its latest ambitious project and promising initiatives, along with its enhanced services powered by advanced technologies and smart solutions. Among these is the "Opportunities Platform," the first-of-its-kind to advertise job vacancies within a specific sector operated by a government entity.
Also at the event, the DHA announced a major step forward in its adoption of Artificial Intelligence (AI) and Robotic Process Automation (RPA) technologies to enhance investor services and healthcare licensing processes.
Let's look at the two announcements in detail, shall we?
Opportunities Platform for healthcare sector jobs
Dr Hisham Al Hammadi, Director of Health Licensing at the DHA, explained that the "Opportunities Platform" is a digital gateway integrated into the Sheryan system. Through this platform, the Authority showcases all available vacancies in Dubai's healthcare sector, facilitating qualified talent to identify and secure suitable employment opportunities that meet registration requirements.
In that sense, the platform would be used to manage the recruitment process electronically while providing accurate reports and statistics on the labor market and employment trends in the healthcare sector. This approach significantly aids in formulating policies and making informed decisions regarding job placements in this vital field.
Benefits of the health-sector-wide Opportunities Platform include:
- Streamlining recruitment processes with advanced digital solutions
- Boosting Emiratisation and attracting global talent
- Empowering investors and shaping the future of healthcare employment
In summary, the platform minimizes the effort for job seekers and reduces the time required for job announcements and application reviews. At the same time, it enables employers to filter applicants based on specific criteria such as qualifications and experience.
Robotic Process Automation (RPA) programme
As for DHA's Robotic Process Automation (RPA) program, it is one of the DHA's most ambitious initiatives, developed to address the increasing demand from healthcare facilities and professionals seeking licensing to operate in Dubai. The programme employs software robots that replicate human actions when interacting with digital systems, representing a transformative upgrade to the DHA's "Sheryan" platform. Through this robotic automation, the platform now offers integrated, seamless, proactive, and customized services.
According to the DHA, the implementation of this cutting-edge technology is expected to save approximately 8,596 working hours annually for its employees, enabling them to focus on strategic priorities. The programme's roadmap for 2025 outlines further automation measures to maximize efficiency and elevate service delivery standards.
The introduction of Robotic Process Automation reflects our commitment to leveraging the latest technologies to provide efficient, innovative, and customer-centric services. This initiative is a testament to the DHA's forward-thinking vision and its dedication to supporting Dubai's position as a global leader in smart healthcare.
The RPA programme encompasses a suite of vital services, including:
- Notifications for the expiry of personal documents such as passports, Emirates IDs, and residency permits.
- Primary source verification of professionals' violations.
- Verification of violations through the United Kingdom's General Medical Council.
- Management of staff attendance violations and outsourced employee attendance records.
- Closing purchase orders and entering invoices for overseas treatment offices into the government resource planning system.
- Verification of personal documents for overseas treatment patients and authentication of medical reports.
The RPA initiative has also advanced processes to precisely identify healthcare professionals barred from working abroad, leveraging partnerships with relevant international regulatory bodies.
Key features of the RPA system now include:
- Closure of Professional Files: Following the entry of suspension details, the system autonomously closes or updates the professional's file to reflect a "suspended" status, preventing the individual from practicing or submitting new applications.
- Notification to Relevant Authorities: Upon updating the data, the system automatically dispatches notifications and updates to other concerned entities within the UAE, ensuring enforcement of required actions.
As for the benefits of Robotic Process Automation, they include:
- Time Efficiency: Automation significantly reduces the time required to complete routine tasks.
- Accuracy and Effectiveness: Automated processes minimize human error in data entry and execution, ensuring data integrity and up-to-date records.
- Improved Inter-agency Communication: The technology facilitates seamless and rapid data exchange between DHA and local entities, enhancing decision-making and enforcement.
- Reduced Employee Workload: By delegating repetitive tasks, such as data entry and information sharing, to virtual robots, employees can focus on more complex, human-centric activities.
Mona Bajman, CEO of Corporate Shared Support Services Sector at DHA, stated that the initiative aligns with the organization's future strategy to adopt cutting-edge technologies and smart solutions, optimizing processes to enhance the quality of services delivered.
Highlighting the integration of Artificial Intelligence (AI), Bajman noted that AI has been instrumental in analyzing vast datasets derived from previous licensing applications. This capability supports better administrative decision-making, predicts future demands, and assesses applicants' eligibility based on past records and compliance with required standards.
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