Burjeel Holdings taps Hippocratic AI for empathetic generative AI agents

Healthcare's not what it used to be — and maybe that's a good thing. In a move that signals just how fast things are shifting, Burjeel Holdings, a top-tier healthcare provider in the MENA region, is joining forces with Silicon Valley's Hippocratic AI. Their goal? To inject empathy, safety, and a dose of linguistic flair into the world of generative AI for patient care. The partnership was announced at Abu Dhabi Global Healthcare Week, and it's not just another tech press release — it's a quiet revolution wrapped in kindness and code.

"As we move forward," said John Sunil, CEO of Burjeel Holdings, "we believe that the future of healthcare lies in the perfect harmony between cutting-edge technology and personalized care." That's the heartbeat of this collaboration: using AI not to replace humans, but to help them show up better for the people who need them most.

How will it work?

At the center of the project are Hippocratic AI's new-gen healthcare agents — multilingual, emotionally intelligent, and engineered for safety. These aren't bots that just spit out lab results or manage your calendar. They hold real conversations with patients, follow safety rules, and respect local cultures. They're designed for non-diagnostic but critical clinical roles — things like health education, appointment reminders, follow-ups, and risk assessments.

Here's what makes them tick:

• They speak more than 15 languages (including Arabic and the Emirati dialect), with more on the way.
• They're trained for multi-turn conversations, which means they can hold an ongoing chat like a seasoned nurse.
• Each one is supervised by specialized AI models that monitor vital signs, medications, nutrition, and even when to escalate an issue to a real doctor.
• They run on Hippocratic's Polaris 3.0 engine — a system refined with over 1.85 million patient calls and feedback from 25+ healthcare partners.
• Clinical accuracy? A whopping 99.38%. Patient satisfaction? 8.95 out of 10.

Why does it matter?

Ask anyone in healthcare what's breaking, and they'll say staffing. Burnout. Long waits. Lost in translation. This partnership aims to be a pressure valve, easing the strain without cutting corners on compassion.

"We're proud to partner with Burjeel Holdings," said Munjal Shah, Hippocratic AI's CEO. "Together, we will tailor our solutions to meet the specific needs of the communities we serve." It's a simple idea with deep roots — tech that listens, learns, and gets it right, especially in the moments that matter most.

With AI handling routine — yet essential — patient interactions, human doctors and nurses can focus on the hard stuff: diagnoses, critical care, and surgeries. It's a redistribution of attention with empathy built in.

The context

The healthcare scene in the UAE and Oman is fast-moving. Hospitals are expanding, populations are growing, and expectations are climbing. People want care that's not just fast but human. That's hard to scale — unless you can find a way to clone bedside manner.

Burjeel Holdings is betting big that Hippocratic's tech can help. And they're not just dropping it in and walking away. These AI agents are being tailored to fit the cultural, medical, and linguistic fabric of the region. They'll support specialists in oncology, cardiology, neurology, and orthopedics. Whether it's checking in after a stroke or walking someone through their chemo schedule, the goal is the same: to be present, polite, and precise.

Again, this isn't about replacing healthcare workers — it's about reinforcements. Smarter workflows, happier patients, and fewer cracks to fall through. Love it!