Qatar’s Hakeem platform cuts healthcare waiting times for workers

Qatar Red Crescent Society is seeing major improvements in patient flow after launching its "Hakeem" digital health platform. The system reduces waiting times and simplifies procedures at workers' health centers across the country.

Ahmed Saud Jassim, Director of Administrative and Financial Affairs at QRCS Medical Affairs Division, told Qatar TV that the platform manages high patient volumes exceeding 5,000 visits per day across QRCS facilities. The system targets male workers, specifically single laborers who use QRCS-managed health centers.

How does it work?

The Hakeem platform gives patients remote access to healthcare services, cutting down on in-person visits. Patients can complete multiple tasks through the digital system:

• Book appointments online
• Review medical records
• Access prescriptions
• Get medical certificates
• View diagnoses and radiology images

When patients arrive at health centers with pre-booked appointments, they go straight to the relevant clinic. The system guides them through their scheduled visits. After consultations, doctors issue prescriptions electronically through the platform. Patients can also pay digitally.

QRCS operates four health centers under an agreement with the Ministry of Public Health. The organization also manages a large ambulance fleet and specialized training services.

Why does it matter?

The platform directly cuts waiting times and reduces congestion at health centers. Patients can access services without physically attending facilities. The system has minimized paperwork and streamlined patient journeys.

Reduced crowding at health centers improves service quality and lets healthcare providers focus more on patient care. The digital approach also creates greater transparency and continuity of care for patients.

QRCS has built robust cybersecurity measures into the platform, following international standards including ISO 27001 certification. Access is secured through integration with the national authentication system. Only verified users can log in and manage their health data.

The context

The initiative supports Qatar National Vision 2030 by advancing digital transformation in healthcare. Hakeem integrates with a central medical records system under the Ministry of Public Health. This ensures smooth data sharing and coordination across the healthcare network.

QRCS plans to expand the platform in future phases to cover broader segments of the population and additional services. The current first phase focuses on male workers who are the primary users of QRCS-managed health centers.

As QRCS continues expanding the platform's capabilities, Hakeem is becoming a key part of modernizing healthcare delivery for workers in Qatar. The system sets a benchmark for digital health innovation in the region.