Oman’s Health Ministry adds new service in the Shifa app

Oman's Ministry of Health has taken a significant step towards improving healthcare efficiency by launching a new service within the Shifa App. In collaboration with the Directorate General of Information Technology and Digital Health, the Quality Assurance Center introduced the new feature under the patronage of Dr. Ahmed Salim Al Mandhari, MOH’s Undersecretary for Planning and Health Regulation.

The service aims to tackle the issue of missed appointments, a challenge that has long impacted healthcare institutions.

How does it work?

The new feature leverages digital technology to minimize appointment wastage by identifying the reasons behind missed visits. When a patient misses an appointment, they receive a text message prompting them to log into the Shifa App. The app then guides the patient through a survey designed to gather insights into why they were unable to attend.

This simple yet effective process provides healthcare administrators with valuable data on the factors contributing to appointment no-shows.

Why does it matter?

Missed appointments are not just an inconvenience; they represent a significant waste of resources for healthcare systems. By addressing the root causes behind missed visits, the Ministry of Health can more effectively manage appointment schedules and ensure that valuable time slots are utilized efficiently. The initiative also empowers patients to play an active role in enhancing the quality of healthcare services they receive.

"Reducing appointment wastage is a critical step in optimizing healthcare delivery," emphasizes Dr. Ahmed Salim Al Mandhari.

The context

Missed appointments are a common issue faced by healthcare providers worldwide, often leading to extended waiting times, increased costs, and diminished care quality. By introducing this service in the Shifa App, the Ministry of Health is aligning with global trends that focus on data-driven decision-making and patient engagement.

This initiative represents a proactive approach to managing healthcare resources more effectively, contributing to the broader goals of digital transformation and improved healthcare access.