Kuwait International Bank, Med Cell launch digital platform Salamtek

Kuwait International Bank (KIB) has taken a bold step in improving healthcare accessibility by partnering with Med Cell, a subsidiary of Mazaya. The two parties have launched Salamtek, a digital platform designed to provide users with seamless access to a comprehensive range of medical services.

This initiative marks a significant leap in integrating financial and healthcare services, aligning with KIB's mission as a "Bank for Life."

How does it work?

Salamtek acts as a one-stop digital hub for healthcare. Through the platform, users can schedule appointments with specialists, book lab tests, imaging services, physical therapy sessions, and even order nursing care. It doesn't stop there — Salamtek facilitates on-demand delivery of medications and medical supplies from top partner pharmacies in Kuwait.

Accessible via both iOS and Android, the app consolidates healthcare services under one digital roof. Users can also benefit from online medical consultations, ensuring swift and efficient responses to urgent health concerns. Salamtek's secure infrastructure guarantees the privacy and confidentiality of user health records, providing peace of mind to both patients and doctors.

Why does it matter?

The introduction of Salamtek addresses a crucial need for accessible, efficient, and secure healthcare services. By digitizing the healthcare experience, it enhances convenience and promotes better health management for all user segments.

"This partnership marks an important step towards enhancing the customer experience through an integrated digital platform," noted Mohamed El Shareef, KIB's General Manager of the Digital Innovation and Data Intelligence Department.

His statement underscores the broader implications of Salamtek: empowering users with tools that improve their quality of life while streamlining healthcare delivery.

Moreover, Salamtek aligns with the global trend of digital transformation, blending healthcare with cutting-edge technology to support Kuwait's evolving healthcare infrastructure.

Med Cell CEO Salwa Nabil Malhas highlighted its impact, stating, "The Salamtek app is accessible to all segments of society, offering appointment scheduling and secure access to health records for both doctors and patients."

The context

KIB's venture into healthcare through Salamtek is part of a broader strategy to innovate within the financial technology (FinTech) space. By integrating healthcare into its service portfolio, KIB exemplifies the concept of Banking as a Service (BaaS) — providing flexible, digital-first solutions that meet diverse customer needs.

This move is especially timely as the global shift towards digital healthcare accelerates. With over 200 doctors, five top pharmacies, and more than 20,000 medical products already on board - Salamtek wants to position Kuwait as a regional leader in digital health solutions.

In essence, Salamtek is more than a healthcare app; it is a blueprint for the future of integrated service ecosystems, delivering real value to users' lives while supporting national goals for healthcare innovation.