Infinite Computer Solutions launches the Epic EHR Center of Excellence in Dubai

Healthcare technology is at a tipping point. Electronic health records are ubiquitous, yet too many systems are bogged down by complexity, rising costs, and talent gaps. Into this storm steps Infinite Computer Solutions, unveiling a dedicated Center of Excellence to support health organizations using Epic's EHR platform.

The idea? Build a central hub of certified experts who not only keep the lights on but help systems run faster, smarter, and with fewer hiccups. This isn't buzzword bingo. It's a strategic bet on specialization, scale, and outcomes that could change the way hospitals and payers deliver care.

How will it work?

At its core, Infinite's Epic Center of Excellence brings certified analysts together in one place to offer real, hands-on support across every phase of an EHR lifecycle:

• End-to-end support from implementation to long-term optimization
• Upgrade assistance and third-party system integration
• Custom reporting and enhancement tools
• Enterprise-wide standardization and workflow refinement
• Around-the-clock issue resolution and build time expansion

This isn't a side gig. It's a centralized "hub" where deep Epic expertise lives 24/7, aiming to reduce the human capital risks that come with scattered or under-resourced IT teams. Infinite's approach uses service-level agreement metrics to guide work, meaning the company takes on risk to meet agreed goals.

Why does it matter?

EHR systems like Epic are the backbone of modern healthcare. They hold everything from patient histories to medication lists, appointment schedules, billing info, and lab results. Getting those systems right isn't just a tech problem. It's a clinical imperative.

Here's why this matters on the ground:

• Reduced operational friction: A certified, focused team means fewer downtime events and faster problem resolution.
• Access to specialist talent: Not every health system can attract or retain top Epic expertise. A Center of Excellence fills that gap.
• Cost transparency & efficiency: Centralizing support helps push down costs versus piecemeal or U.S.-centric resourcing models.
• Continuity of care: A resilient EHR means clinicians spend less time wrestling with tech and more time with patients.

Inside Infinite's playbook, this isn't just support. It's strategic enablement. "Infinite's new Center of Excellence is a dedicated hub for innovation, collaboration, and elevating the Epic experience to new heights," said Jake Morrison, Global Practice Head for Healthcare at Infinite, as the company explained the vision behind the launch.

The context

Electronic health records have been a fixture of clinical operations for years. Epic, in particular, is widely used across major health systems for its depth and breadth of capabilities. The system aims to unify disparate medical records into a single, comprehensive view of patient data, enabling clinicians to make more informed decisions quickly.

But EHR complexity is also its biggest foe. Integrations with billing, labs, pharmacies, and external platforms create digital sprawl that can slow updates, raise costs, and strain internal IT teams. That's where Infinite sees opportunity.

Today's healthcare leaders are under pressure from all sides. Budgets are tight. Expectations are high. And there's no room for slip-ups when patient safety hangs in the balance. A specialized support hub, built around a world-leading EHR platform, is Infinite's answer to that challenge.

With more than 20 years of experience in digital transformation and a global network of more than 23,000 professionals, Infinite isn't swinging for the fences on a whim. This is a calculated expansion into a niche that, for many health systems, could be the difference between stagnation and meaningful progress.