DHA unveils new protocols to redefine patient experience and boost satisfaction

In a move that underscores its commitment to staying ahead of the curve, the Dubai Health Authority (DHA) has unveiled a set of groundbreaking protocols to redefine patient experience and boost satisfaction. These aren't just tweaks to existing processes — they're a bold leap into the future of healthcare service.

How does it work?

DHA is rolling out a series of first-of-their-kind protocols designed to put patients at the heart of the healthcare system. This means a sharper focus on seamless service, shorter wait times, and a commitment to exceeding expectations rather than just meeting them.

A key part of this initiative involves high-level visits to Dubai's top innovation hubs, where DHA officials are gathering best practices from the sharpest minds in the industry. To spark fresh thinking, DHA specialists and tech experts will hash out the latest breakthroughs in AI, discussing how these digital tools can drive healthcare forward.

And then there's the "Afkar" platform — a training ground for innovation. It's a space where healthcare professionals sharpen their creative problem-solving skills, ensuring that new ideas don't just stay on the drawing board but make their way into real-world applications.

Why does it matter?

Healthcare isn't just about treating symptoms — it's about delivering an experience that makes people feel heard, valued, and supported. "Innovation is a defining feature of work and a way of life in the UAE," says His Excellency Awadh Seghayer Al Ketbi, Director General of DHA. By embracing cutting-edge strategies, DHA is not only keeping pace with global healthcare trends but setting new benchmarks in patient care.

Artificial intelligence is playing a major role in this transformation. With a dedicated AI lecture expected to attract 1,000 participants, DHA is serious about integrating smart solutions into everyday healthcare services. Whether it's disease prevention or data-driven policy improvements, technology is at the core of this new wave of innovation.

The context

This initiative isn't happening in isolation. The UAE has made innovation a national priority, designating February as UAE Innovation Month. It's a movement that's pushing the country to the forefront of global competitiveness.

For DHA, this is an opportunity to cement its reputation as a leader in healthcare transformation. By challenging its own workforce with internal innovation competitions and discussions on digital public health, the authority is making sure that every level of its organization is tuned into the future. And that patients benefit from that.