Daman, e& enterprise unveil self-service health insurance kiosks

The National Health Insurance Company - Daman, part of PureHealth, in cooperation with e& enterprise unveiled the innovative Hyakum Digital Booth, a visionary concept designed to redefine health insurance accessibility and improve customer service in the United Arab Emirates.

The "Hayakom Digital Booth," a first in the global health insurance sector, has been designed to provide 24/7 insurance service and is set to commence with a Proof of Concept (POC) in two prime locations — with the idea to expand to over 20 sites within three years.

How does it work?

Harnessing the synergy of IoT and AI, these state-of-the-art self-service health insurance kiosks will be connected to a central command center, ensuring maximum operational efficiency and a high-service experience.

The kiosks will feature Emirates ID biometric and identity verification, interactive touchscreens, high-security video surveillance and advanced document scanning, all supported by a robust data infrastructure powered by 5G.

On the record

"Our venture with Daman embodies e& enterprise's drive for digital innovation and commitment to creating unparalleled customer experiences. The Hayakom Digital Booth is a leap into the future, reshaping the insurance services landscape with cutting-edge technology," said Salvador Anglada, CEO of e& enterprise.

"The Hayakom Digital Booth marks a milestone in the accessibility, efficiency and robustness of insurance services. This ground-breaking concept places Daman at the forefront of industry innovation and reinforces our commitment to delivering exceptional customer service," added Khaled Ateeq Aldhaheri, CEO of the National Health Insurance Company - Daman.

The context

This initiative is a cornerstone of Daman's strategic progression, establishing a unique value proposition in customer engagement and operational efficiency. It marks a move towards a more cost-effective service model that aligns with the UAE's sustainability goals to reduce the environmental footprint of traditional insurance practices, while enhancing the customer experience and broadening access to services.

Together, Daman and e& enterprise will pave a new way for customer service in the health insurance industry, while setting a new standard for technology integration and user-centric convenience in everyday transactions.