Bupa CareConnect, InterSystems to advance digital healthcare

Digital healthcare in Saudi Arabia is moving fast. Blink and you miss a step forward.

Bupa CareConnect has just taken one of those steps by partnering with InterSystems to roll out the TrakCare unified health information system across its virtual clinic, home healthcare services, and upcoming physical clinics.

This is not a cosmetic upgrade. It is a structural shift. One platform. One patient journey. Many points of care. All aligned with the ambitions of Saudi Vision 2030.

As Dr. Abdullah Khafagy, Executive Director Medical at Bupa CareConnect, puts it, "This partnership marks an important step toward delivering a seamless, digitally connected care experience for our members."

How will it work?

At the heart of the initiative sits InterSystems TrakCare. Think of it as the operating system for care delivery.

TrakCare becomes the core platform that connects:

• Virtual consultations and telemedicine
• Home healthcare services
• Physical clinics that are coming online
• Clinical and administrative workflows
• Third-party systems across the care ecosystem

The system is cloud-enabled and built to scale. It supports Saudi healthcare regulations out of the box and aligns with national platforms like NPHIES. Data flows where it should. Clinicians see what they need. Administrators waste less time. Patients feel the difference.

InterSystems Managing Director Ali Abi Raad sums it up clearly. "TrakCare provides the secure, interoperable, and analytics-rich platform BCC needs to scale innovative models of care today and for AI-enabled capabilities that will further personalise care and elevate outcomes across the Kingdom."

Why does it matter?

Because healthcare lives or dies on continuity. Break the chain, and patients pay the price.

With TrakCare in place, Bupa CareConnect members get:

• Faster access to care
• Safer handling of clinical information
• A consistent experience from booking to follow-up
• Better coordination between virtual and physical services

Behind the scenes, the gains are just as real:

• Unified clinical and administrative workflows
• Stronger governance and regulatory compliance
• Advanced analytics that support planning and prevention
• A foundation that is ready for AI-driven insights

In plain terms, care becomes smoother. Decisions become sharper. Outcomes improve.

The context

This partnership lands at the right moment. Saudi Arabia is investing heavily in digital health as part of Vision 2030. Interoperability, data governance, and patient-centric care are no longer optional. They are table stakes.

InterSystems brings regional credibility to the table. It was among the first healthcare IT companies to achieve NPHIES compliance for insurance services in Saudi Arabia. NPHIES itself is a cornerstone of the Kingdom's digital health push, led by the Cooperative Health Insurance Council and the National Center for Health Information under the SEHATI program.

Bupa CareConnect, as the care delivery arm of Bupa Arabia, is positioning itself squarely within this national transformation. The move to TrakCare signals intent, not just to keep up - but to lead.

In a healthcare system under pressure to scale, integrate, and personalise, this kind of platform-level decision is not flashy. It is foundational. And foundations are what last.