Agents of Care launch to transform healthcare cperations & enhance care delivery

Healthcare is drowning in paperwork, red tape, and inefficiencies. Doctors and nurses spend more time clicking through screens than caring for patients. San Francisco-based Innovaccer, a leader in healthcare AI, wants to change that. At its annual Xccelerate 2025 conference, the company unveiled "Agents of Care" — a team of AI-powered assistants built to handle the drudgery of administrative tasks so clinicians can focus on what truly matters: their patients.

"We're redefining what AI can do for healthcare — delivering human-like efficiency while allowing care teams to focus on what truly matters," says Abhinav Shashank, Co-founder and CEO of Innovaccer.

How does it work?

Think of these AI Agents as highly skilled digital co-workers, working around the clock to ease the load on overburdened healthcare professionals. The "Agents of Care" are pre-trained to automate tedious, repetitive tasks like appointment scheduling, insurance authorizations, and referral management. They integrate seamlessly with existing electronic health records (EHRs), bridging gaps in workflows and reducing the bottlenecks that slow down care delivery.

Each agent specializes in a specific function:

• Scheduling Agent: Books, reschedules, and manages patient appointments with zero hassle.
• Protocol Intake Agent: Collects patient information and ensures care managers follow up.
• Referral Agent: Matches patients with the right specialists and streamlines referrals.
• Authorization Agent: Expedites insurance approvals by submitting precise, complete data.
• Care Gap Closure Agent: Identifies gaps in care and nudges patients toward necessary treatments.
• HCC Coding Agent: Assists care teams in verifying documentation accuracy.
• Patient Access Agent: Offers 24/7 multilingual support for routine inquiries.

Backed by Innovaccer's powerful Data Activation Platform, these AI Agents access a unified view of patient data — clinical histories, insurance claims, and provider notes — all in one place. This ensures they work with context, minimizing errors and preventing duplication.

Why does it matter?

The healthcare industry is buckling under a workforce shortage, administrative overload, and mounting patient needs. By introducing AI Agents that operate 24/7, Innovaccer is tackling these problems head-on.

Right now, doctors, nurses, and care managers spend nearly half their workday on non-clinical tasks. The result? Burnout, frustration, and lower-quality patient care. By delegating these administrative burdens to AI, healthcare teams can get back to doing what they do best — treating people.

Healthcare isn't just about efficiency; it's about empathy. When clinicians have time to listen, engage, and build relationships with their patients, outcomes improve. AI isn't replacing human care — it's making it better.

The context

Innovaccer's latest move follows its Series F funding round, which saw backing from big names like Kaiser Permanente, B Capital Group, and Banner Health. The company already supports six of the top 10 health systems in the U.S. and is expanding into payer networks, pharmacies, life sciences, and government organizations.

Security and compliance are non-negotiable in healthcare, and Innovaccer has designed its AI Agents to meet rigorous industry standards, including HIPAA, HITRUST, SOC 2 Type II, and ISO 27001. In an industry where data privacy is paramount, these AI copilots promise reliability and safety at scale.

The "Agents of Care" are already rolling out to Innovaccer's existing customers, with broader availability set for 2025. If all goes as planned, AI will soon become an indispensable member of the healthcare workforce — not replacing human expertise but amplifying it.