Zain Clinic taps Altibbi to roll out telehealth across Saudi Arabia

In a world that's gone mobile-first for everything from banking to shopping, healthcare was still stuck in line. Not anymore. Zain Saudi Arabia and Altibbi have teamed up to launch Zain Clinic, a telehealth service baked right into the Zain mobile app that gives millions of subscribers near-instant access to licensed doctors anytime they need care. It's as simple as sending a message or hopping on a call — no extra downloads, no waiting rooms.

How does it work?

Zain Clinic is built to be ridiculously easy to use. Here's the lowdown:

• It lives inside the Zain mobile app — no new app to install.
• Users can talk to doctors by chat, voice, or video, 24 hours a day.
• More than 240 Altibbi-verified doctors are available to help across a wide range of issues.
• Most consultations deliver advice in roughly two minutes.
• Physicians can issue digital prescriptions that patients can fill at pharmacies nationwide.

Think of it like having a doctor in your pocket. If you're feeling under the weather at midnight or want real medical advice without dragging yourself to a clinic, it's a message or call away.

Why does it matter?

This isn't just another app feature. This is a fundamental shift in how healthcare is delivered in Saudi Arabia. For years, digital health has promised convenience and accessibility, but many solutions still required extra downloads or clunky workflows. Zain Clinic removes those obstacles by bringing care directly to users on a platform they already open every day.

And the human impact is tangible. As Altibbi CEO Jalil Alabadi put it, "Partnering with Zain KSA allows us to extend complete medical care from consultation to prescription to millions of users through a platform they already trust and use daily. With an average wait time of just two minutes and the ability to receive prescriptions digitally, Zain Clinic demonstrates that quality healthcare can be immediate, accessible, and seamlessly integrated into everyday life."

For people in remote regions or with limited transport options, this kind of access can be life-changing. For everyone else, it's healthcare that fits into their pocket and their schedule, without the hassle.

The context

Telehealth is no longer fringe. According to market research, Saudi Arabia's telehealth industry was valued at over USD 1 billion in 2024 and is projected to nearly quadruple by 2030 as digital health adoption accelerates.

Zain KSA has a bigger play here, too. As one of the Kingdom's leading digital services providers, it's expanding beyond traditional telecom into services that touch daily life — healthcare included. That aligns tightly with Saudi Vision 2030's push toward digital transformation and inclusion.

Altibbi brings deep regional expertise. Over the years, it has become the Middle East's largest digital health platform, working to close gaps where more than 400 million people in the Arab world lack reliable access to medical advice.

What makes this rollout even more interesting is that Saudi Arabia is just the start. Altibbi plans to take Zain Clinic into other Gulf states — Kuwait, Bahrain, and the UAE — in 2026, extending this model of integrated care across the region.

In a few short years, a doctor's guidance on your health could be as close as your next text message. And that changes everything.