E&, DHCC to elevate the delivery of healthcare through telecommunications and digital health

In a move that feels less like a corporate handshake and more like a blueprint for the future, e& has inked a partnership with the Dubai Healthcare City Authority (DHCA). Their mission? Turn Dubai's bustling medical hub into a smarter, sleeker, and far more connected healthcare engine. It's where technology meets medicine, and the ripple effects could be enormous.

As Esam Mahmoud, Senior VP of Small & Medium Business at e& UAE, put it, "Dubai Healthcare City Authority has long served as a catalyst for healthcare innovation in the region."

Now, it's getting a serious digital upgrade.

How does it work?

At the heart of the partnership lies a tailored tech stack built specifically for the healthcare sector. Here's what's hitting the ground:

• Electronic Medical Records (EMR): Secure, digitized records that follow the patient, not the paper trail.
• High-performance connectivity: Think stable, fast, always-on networks keeping clinicians connected at all times.
• Industry-specific digital tools: Smart solutions to streamline admin work, improve diagnostics, and reduce wait times.

And it's not just plug-and-play. e& is setting up shop right on-site at Dubai Healthcare City, offering immediate, face-to-face support. Meanwhile, DHCA is rolling out workshops, training sessions, and educational resources to make sure clinics and hospitals actually use the tech, not just stack it on a shelf.

Why does it matter?

This isn't just about faster Wi-Fi in waiting rooms. It's about fundamentally shifting how care is delivered.

• Patients get smoother experiences - less time waiting, better follow-up, and more transparency.
• Doctors spend less time clicking and more time caring, thanks to tools that work with them, not against them.
• Clinics become more efficient, reducing overhead and unlocking data-driven insights in real time.

As Jaffar Bin Jaffar, Director of Partnerships at DHCA, put it: "By providing our ecosystem with cost-efficient services... we are enabling our business partners to enhance operational efficiency and improve patient care."

This is digital health done right — focused, localized, and hands-on.

The context

Dubai's been sprinting toward becoming a global health and wellness destination, and this partnership fits neatly into that bigger picture. Healthcare is no longer just about top-tier doctors or shiny new hospitals. It's about systems that talk to each other, data that moves fast, and infrastructure that doesn't buckle under pressure.

What e& and DHCA are building isn't just a tech upgrade — it's a long-game strategy. By infusing the city's healthcare district with smart connectivity and tailored digital tools, they're helping lay the tracks for a future-proof health ecosystem.

It's the kind of behind-the-scenes work that won't make headlines on its own — but just might shape the way healthcare feels in Dubai for decades to come.