Company launches ChatGPT-like assistant for patients

San Mateo, California-based Notable launched Notable Assistant, calling it the first-of-its-kind patient assistant designed to expand access to healthcare information and services using large language models (LLMs) and conversational AI.

Built on the rich data at the heart of the Notable platform, Patient AI, Notable Assistant introduces an accessible experience, in which every patient has a personal guide navigating them through the intricacies of the healthcare system.

How does it work?

Notable Assistant allows any health system to provide a single, AI-powered entry point to their services and information through their website, mobile application, or portal. Using content from a health system's website, call scripts, existing staff workflows, and EHR data - Notable Assistant allows patients to:

• Access provider services and information
• Find a doctor that meets their specific needs
• Schedule, reschedule, or cancel an appointment
• Find directions to a clinic
• Pay outstanding bills or inquire about financial assistance
• Request a prescription refill

On the other hand, for healthcare organizations - Notable Assistant:

• Is fully customizable to match brand guidelines, including tone of voice
• Can understand and answer questions in over 130 different languages
• Can be further trained by uploading additional documents, such as call center training manuals, to improve answers
• Can provide insights and generate reports in real time, enabling a deeper understanding of patient and consumer needs
• Uses patient feedback to learn what help they need the most, and improve responses over time
• Is HITRUST certified

On the record

"Patients today struggle just to get access to care and to navigate their way through the maze of the healthcare system," said Aaron Neinstein, Chief Medical Officer at Notable. "With Assistant, patients can use their native language to manage their care and access the information they need quickly, without having to pick up the phone. By putting large language models to work to eliminate administrative barriers to care, we are taking meaningful steps to rebuild the patient-physician relationship."

"Large language models have tremendous potential to elevate the experience we provide patients and unlock expanded access," said Kristen Guillaume, Vice President and Chief Information Officer at North Kansas City Hospital & Meritas Health. "With Notable Assistant, we can create a personalized, responsive healthcare journey for each of our patients."

The context

Today, patients prefer to use digital tools for basic tasks like finding a doctor or scheduling an appointment. Notable's own research found that 70% of patients who tried online scheduling were redirected to a phone call. Tasks that should be simple quickly become cumbersome as patients are pushed to overloaded call centers. It doesn't have to be this way, and Notable wants to change that.

Now, we are waiting to see which hospital in MENA will be the first to implement an AI assistant for patients like the one Notable has developed.